exchanges and returns

returns and exchanges policy

all our pieces are exclusively made to order and by hand, it takes between 15-20 working days to produce each piece (this excludes shipping, which will depend on the destination).

by offering a handmade product, we do not accept refunds, so we recommend that purchases be made responsibly.

please read the description of each piece carefully; if you have any questions about the size, tone, measurements, or weight of the piece, do not hesitate to contact us (info@meltcoma.com), we will be happy to provide you with any additional information you may need.

exchange information

when you request a size exchange, we produce a new custom piece for you. the production process of the piece is artisanal, so there may be minimal differences with the previous piece.

once we receive the piece to be exchanged, the production process will begin, which will take 15-20 business days (excluding shipping).

the product must be in perfect condition.

customers will assume the cost of return shipping, which will depend on the country. the cost of processing an exchange will be the corresponding to the shipping cost of the new product and the collection of the exchanged item.

if you are going to request a size exchange, we recommend that you make sure of what the correct size you need will be. if you need help, write to us at info@meltcoma.com or contact via Instagram @meltcoma and we will help you with the process.

to process an exchange follow the following steps:

to complete your exchange, we need a proof of purchase or receipt.

once we receive and verify your return, we will send you an email to notify you that we have received your returned item.

make sure the item is returned in the same condition as you received it. for your protection, return your order with an insured courier service and keep your receipt, as we are not responsible for items damaged or lost during transportation.

we produce handmade, so it takes between 15-20 working days to produce each piece (this excludes shipping, which will depend on the country).

our pieces are handmade so they may contain imperfections and peculiarities that are part of the final design of them. we do not offer returns for this type of peculiarities.

custom or unique items are not subject to exchanges or returns.

order cancellation

if you wish to cancel your order you must do so during the first 48 hours after making the purchase, if you do not do so within 48 hours melt, we will not be able to accept the cancellation. we remind you that our pieces are handmade and tailored, the process of creating the piece starts immediately after making the purchase.