exchanges & returns policy

all of our pieces are handmade to order, which means each one is crafted especially for you.
production takes approximately 15–20 business days (excluding shipping time, which will vary by destination).

no refunds or returns

due to the made-to-order nature of our work, we do not accept refunds or returns under any circumstances.
we encourage you to read the product descriptions carefully before placing an order, and if you have any questions about sizing, tone, measurements, or weight, feel free to contact us at info@meltcoma.com or on instagram @meltcoma — we’re happy to help.

size exchanges only

we only accept ring size exchanges — no changes in model, design, or finish.

to be eligible for a size exchange:

• you must request the exchange within 48 hours of receiving the item
• the piece must be returned in perfect condition, unworn and in its original packaging
• custom or personalized pieces are not eligible for exchanges

once we receive the returned piece, we will start production on the new size.
as each item is handmade, slight variations between pieces are part of their uniqueness.

customers are responsible for:

• the return shipping costs
• the shipping fee for the new piece

please note: if you're unsure about your size, reach out to us before ordering — we’ll guide you through the process to avoid mistakes.

order cancellations

orders may be cancelled within 48 hours of being placed.
after that time, cancellations are not possible as production begins immediately.