refund policy

at melt, each piece is crafted from scratch and by hand by us. as artisanal products, the creations may exhibit imperfections and singularities that make them truly unique. our policy excludes returns, so for us, responsible purchasing is very important and we recommend that you consider this when making your purchase.

regarding our unique rings, it is important to consider the following legal information:

our collection of unique rings is not eligible for returns or exchanges, as they are only available in the sizes in which they are offered for sale. according to article 103.c) of royal legislative decree 1/2007, of november 16, approving the consolidated text of the general law for the defense of consumers and users and other complementary laws, products made according to consumer specifications or clearly personalized cannot be returned.

if your product arrives in an open or damaged state, please contact us within 24 hours of receiving the order, melt will bear the shipping costs related to the return if it is due to an error on our part. refunds will be made exclusively to the credit card used to make the purchase, as a fraud prevention measure.

once we have received and evaluated your returned product, we will proceed with the refund. please note that processing time may vary depending on your bank and typically takes between 3 and 5 business days.

it is important to note that melt does not assume responsibility for defects resulting from improper or negligent use, alterations, or aesthetic damage due to normal wear and aging.

if you have any questions or concerns, please do not hesitate to contact us via we will be happy to assist you.

order cancellation

if you wish to cancel your order, you must do so within the first 48 hours after making the purchase. if you do not cancel within 48 hours, melt will not be able to accept the cancellation. please remember that our pieces are handmade and made to measure, the process of creating the piece starts immediately after making the purchase.