after placing your order, we will send you a purchase confirmation email. "melt," offers handmade pieces that may take 2 to 3 weeks to be produced before being shipped. It's important to note that this production period does not include shipping time.

the shipping cost will be automatically calculated and detailed at the time of confirming your purchase, so you'll always have the opportunity to approve it before confirming payment. However, it's essential to note that the shipping price does not cover any potential customs or tariffs that may arise if you're placing an order from a country outside the European Union. These additional costs are the responsibility of the customer.

you can email us if you have any questions at

customized and engraved pieces cannot be returned.

if an incorrect delivery address is provided when placing the order, "melt," is not responsible for locating the package. We will not replace items sent to the wrong address if it was entered incorrectly at the time of purchase.

shipping costs according to the destination country:

- Spain: 4.50 EUR
- Europe: 20.00-30.00 EUR
- United Kingdom: 30.00 EUR
- United States / Canada: 45.00 EUR
- Asia: 45.00 EUR
- Mexico: 40.00 EUR

national fee does not include: Balearic Islands, Canary Islands, Las Palmas, Ceuta, Melilla.

once your package has been shipped, you will receive an email with the tracking number so you can track its location.

please note that we do not make deliveries on weekends or holidays. Also, orders placed after 10:00 a.m. will be processed starting from the next business day. The estimated delivery date may vary due to possible transportation delays, adverse weather conditions, or other external factors, especially during the holiday season.

we suggest reviewing the shipping tracking information you'll receive via email for a more accurate delivery date.